Call Centre Associate

About the role

Are you confident on the phone, great with people and driven by results?

We're looking for a Call Centre Associate to join our Marketing Team!

You'll be the voice of our organization—connecting with customers, booking appointments, answering questions, resolving concerns and turning conversations into great customer experiences.

What you'll do

• Manage inbound & outbound calls
• Book and confirm customer appointments
• Answer inquiries and resolve customer concerns
• Build strong customer relationships
• Promote campaigns, services & special offers
• Identify opportunities to upsell
• Keep customer records and call information accurate
• Work towards individual & team targets
• Collaborate with the team to deliver exceptional service

What we're looking for

We're looking for someone who is:

• Confident, personable and professional
• A strong communicator and active listener
• Customer-focused and adaptable
• Results-driven with a proven record of meeting or exceeding targets
• Comfortable working with CRM systems
• Organized and able to multitask
• Proficient in Microsoft Word, Excel & Outlook
• A team player with a positive attitude

You should have:

• Minimum 2 year call centre experience
• 3–4 years direct customer service experience
• Minimum 5 O'Levels, including English & Mathematics
• Sales/negotiation experience would be an asset

Ready to make every call count?

Join our team and turn conversations into connections, appointments and exceptional customer experiences.